1. The Agreement The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation. The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers. ​

 

2. The parties The seller is [Name], [Contact address], [e-mail], [telephone number], [organization number], and is hereinafter referred to as the seller/the seller. The buyer is the consumer who makes the order, and is hereinafter referred to as  the buyer/the buyer. ​

 

3. Price The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer. ​

 

4. Conclusion of agreement The agreement is binding for both parties when the buyer has sent his order to the seller. The agreement is nevertheless not binding if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

 

5. The payment The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent. When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay with a subsequent invoice. ​

 

6. Delivery Delivery has taken place when the buyer, or his representative, has taken over the item. If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise separately agreed between the parties. ​

 

7. The risk of the goods The risk for the goods passes to the buyer when he, or the buyer's representative, has had the goods delivered in accordance with point 6.

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8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the goods in accordance with the Consumer Contracts Act.  

The buyer must notify the seller of the exercise of the right of withdrawal within 14 days from the date on which the deadline begins to run. All calendar days are included in the deadline. If the deadline falls on a Saturday, public holiday, or public holiday, the deadline is extended to the next business day.

The withdrawal period is considered to have been complied with if the notification is sent before the expiry of the deadline. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, email or letter).

The withdrawal period begins to run:

• For the purchase of individual goods, the withdrawal period shall run from the day after the goods have been received.

• If a subscription is sold, or if the agreement involves the regular delivery of identical goods, the deadline shall run from the day after the first shipment has been received.

• If the purchase consists of several deliveries, the withdrawal period shall run from the day after the last delivery has been received.

• The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller, prior to the conclusion of the agreement, does not inform the buyer that there is a right of withdrawal and a standardized withdrawal form. The same applies if there is a failure to provide information about the terms, time limits and procedure for exercising the right of withdrawal. If the trader provides the information within these 12 months, the withdrawal period shall nevertheless expire 14 days after the day on which the buyer received the information.  

When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and at the latest 14 days from the notification of the exercise of the right of withdrawal. The buyer shall bear the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform the buyer that the buyer must bear the return costs. The seller cannot charge a fee for the buyer's exercise of the right of withdrawal.  

The buyer may examine or test the goods in a reasonable manner to ascertain the nature, characteristics and functioning of the goods, without the right of withdrawal lapsing. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.

The seller is obliged to reimburse the purchase price to the buyer without undue delay, and at the latest 14 days from the date on which the seller received notification of the buyer's decision to exercise the right of withdrawal. The seller is entitled to withhold payment until he/she has received the goods from the buyer, or until the buyer has provided proof that the goods have been sent back.

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9. Delay and Non-Delivery - Buyer's Rights and Notice Period

If the seller fails to deliver the goods on time or at all, and this is not the buyer's fault, the buyer can:

• Withhold payment

• Demand delivery

• Cancel the purchase

• Claim compensation from the seller

The buyer should notify the seller in writing about any claims.

10. Defective Goods - Buyer's Rights and Complaint Period

If the goods are defective, the buyer must notify the seller within a reasonable time. The buyer has two years to make a complaint. If the goods are meant to last longer than two years, the complaint period is five years.

If the goods are defective, the buyer can:

• Withhold payment

• Demand repair or replacement

• Demand a price reduction

• Cancel the purchase

• Claim compensation from the seller

The buyer should notify the seller in writing about any complaints.

11. Seller's Rights in Case of Buyer Default

If the buyer fails to pay or fulfill other obligations, and this is not the seller's fault, the seller can:

• Withhold the goods

• Demand payment

• Cancel the purchase

• Claim compensation from the buyer

• Claim interest and fees

 

12. Warranty

A warranty from the seller or manufacturer gives the buyer additional rights, but it does not limit the buyer's statutory rights.

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13. Personal Data

The seller is responsible for the personal data collected. The seller can only collect and store necessary personal information, unless the buyer agrees otherwise. The seller will only share the buyer's personal information if necessary to fulfill the agreement or in legal cases.

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14. Dispute Resolution

Complaints should be directed to the seller within a reasonable time. The parties should try to resolve any disputes amicably. If this fails, the buyer can contact the Consumer Protection Agency for mediation. The European Commission's complaint portal can also be used for complaints, especially for consumers residing in other EU countries.